We may collect personal information about you (such as your name, address, phone number e.g.) when you register with us or purchase products or services from us. We may also collect personal information when you contact us, send us feedback, post material to our website, complete customer surveys or participate in competitions.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of e.g. quality assurance, training, fraud prevention and compliance.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
We collect information about you so that we can:
We would like to send you information by post, email, telephone, text message (SMS) or automated call about products and services, competitions and special offers which may be of interest to you.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you complete our online order form for the first time.
If you have consented to receive such marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.
We may disclose your personal data to:
We will use technical and organisational measures to safeguard your personal data, for example:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
We may need to transfer your personal data to outside of the UK. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy, please:
We may charge a small fee for this service.
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
If you wish to contact us, please send an email to email@example.com or write to us at Cloughfern Avenue, Newtownabbey, Co Antrim, Northern Ireland, BT37 0UZ .